WhatsApp

Introduction

At Packtures, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to this policy.

Information We Collect

We may collect the following data when you interact with us:

  • Identity & Contact: name, company name, email address, phone number, billing and shipping address.
  • Order Details: product specifications, quantities, preferences, delivery notes, and communications related to your order.
  • Design Files & Artwork: images, logos, packaging dielines, and any assets you upload or share for printing.
  • Payment Information: payment confirmations via trusted gateways or bank transfer references (we do not store full card details on our servers).
  • Usage Data: IP address, device data, and analytics cookies to improve website performance and user experience.

How We Use Your Information

  • To process and fulfill your printing orders, quotations, and deliveries.
  • To communicate order confirmations, proofs/approvals, invoices, and support updates.
  • To improve our services, website functionality, quality control, and customer experience.
  • To comply with legal, tax, and regulatory requirements.

Confidentiality of Files & Artwork

All files and artwork you provide are treated as strictly confidential. We only use them to produce your order and do not share, reproduce, or display your designs for marketing without your explicit permission. Vendors engaged in production (e.g., specialized finishing or logistics) receive only the minimum information required and are bound by confidentiality.

Payments & Third-Party Services

Payments may be completed via secure payment gateways, bank transfer, or other approved methods. Third-party providers (e.g., payment processors and couriers) process data under their own privacy terms. We share only what is necessary to complete your transaction and delivery.

Cookies & Analytics

We may use cookies and basic analytics to understand site usage and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some features.

Data Sharing

We do not sell your personal data. We may share information with service providers (production partners, couriers, IT/hosting, payment processors) strictly to deliver services. We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain order records and related communications for as long as reasonably necessary for customer support, reorders, accounting, and legal obligations. Design files may be securely retained for easy reorders; you can request deletion at any time (subject to orders in progress or legal retention requirements).

Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, but we strive to use commercially acceptable means to safeguard your information.

Your Rights

Subject to applicable law, you may request access, correction, update, or deletion of your personal data. You may also object to certain processing or withdraw consent where applicable. To exercise these rights, contact us using the details below.

International Transfers

If you are located outside our operating country or if our service providers are located abroad, your data may be processed in other jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review this page periodically for the latest information on our practices.

Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

Email: info@packture.com
Phone: 03248768864
Address: 14 Abbot Road Lahore